Help/FAQ 

Help / Frequently Asked Questions

1. Are the programs legitimate?

Yes. Our partnerships with Third Party Sponsors seeking to acquire new consumers enable us to give away the Gifts. We have sent tens of thousands of gifts to consumers over the years. Essentially, our advertisers cover the costs of your gift, including shipping and handling.

2. How much will the Gift cost me?

Your gift is free, including shipping and handling, upon completion of Sponsor’s offers as defined in the Program Requirements and in accordance with the Terms and Conditions.

3. Am I eligible to become a Member?

To qualify to become a Member, you must read the Terms and Conditions, Privacy Policy and any other applicable policies and agree to them in their entirety. In addition, you must be a person over eighteen (18) years of age who is a resident of the United States. To access our Terms and Conditions and/or Privacy Policy, please click the applicable link(s) at the bottom of this page. Employees and relatives of the Company, and persons residing with such individuals, are not eligible to become Members. Only one Membership per person is permitted. Corporations, businesses and governmental entities are also not eligible to become Members or otherwise participate. For purposes of this Agreement, "United States" shall be defined as the fifty (50) states of the Union and territories including Midway Islands, Puerto Rico, American Samoa, Virgin Islands, Micronesia, Marshall Islands, Northern Mariana Islands, Palau and Guam.

4. How Many Gifts Can I Receive?

Only one account per person is eligible to participate in the Program or receive a Gift.

5. What are "offers"?

Examples of Sponsor offers include, without limitation, trial offers, credit cards, product offers, service offers and other low-cost or commercial offers. Some offers require a purchase to be made, while others are free trials that convert to paying obligations or free applications that do not require an initial purchase. Others require approval or activation of an account (for some credit card-related offers, the card must be activated by making a purchase, transferring a balance or getting a cash advance for the applicable offer to be considered "complete").

6. How many offers do I have to complete to get my Gift?

Each Promotion requires the completion of a set number of offers, based on the value of the gift, on up to three (3) offer pages, as well as other conditions set forth in the Terms and Conditions. For Example, to receive a laptop you will need to complete: "Two (2) Silver offers on Page 1", "Two (2) Gold offers on Page 2", and "Six (6) Platinum offers on Page 3". We include a variety of offers on each page so that you can choose the Offers that you find most attractive.

The requirement of 6 completed Platinum offers may be substituted by referring other members to our site who in turn 1) collectively complete at least 20 offers of any category. 2) register with valid information including email address, name, and mailing address. 3) paticipate in our survey. Only full substitution is allowed, they can not be combined.

7. How often do you change the offers on each page?

The offers on each page change periodically. We strive to give you a variety of choices to fit your interests. We encourage you to check back often with us for additional offers that may interest you.

8. How do I complete an offer?

To "complete" each Sponsor offer, you must fulfill the exact set of Sponsor Offer Requirements as indicated on the Site, the Sponsor must report to us that you have successfully completed their offer and we must receive payment from the sponsor. (Sponsor notification typically takes 1 day, but can sometimes take longer. Payments from sponsors generally take 6 to 8 weeks).

9. Does the survey I filled out in the beginning count towards my total completed offers?

No. The purpose of the survey is to learn about your interests, so that we can provide you with information and future marketing materials and Offers that fit your personality and lifestyle. The survey is optional and you are not required to complete it.

10. If I registered for the promotion prior to Sept 14, 2007, will I still be held to the Revised Terms and Conditions?

If you registered for the promotion and completed offers prior to Sept 14, 2007, the new Terms and Conditions will only apply to the offers that were completed after Sept 14, 2007. Please review the "Cancellation Limitation" in the Terms and Conditions for specific details.

11. How do I check the status of my Gift?

To check your Gift status, please visit the Gift Status Page of your Member Account. Upon first completing an Offer, the Offer may show up in your Gift Status Page as an "Offer Viewed." Once we receive confirmation from the applicable Third Party Sponsor that you have fulfilled all the subject offer requirements, the status will change from "Not Reported" to "Reported" on the Gift Status Page of your Member Account. If you choose not to complete the offer, the offer will remain posted as "Not Reported."

12. How do I return to the offer pages to review or finish the applicable offers?

To return to any of the three offer pages, simply click on the link provided on the Gift Status Page of your Member Account. From there, you can review and complete additional offers to satisfy requirements for your Gift.

13. I completed offers, but they are not showing up in your system. Why?

We rely on each Sponsor to provide us with timely reporting and confirmation of your successful completion of their Sponsor offer. It may take four (4) to six (6) weeks before we receive confirmation from the applicable Third Party Sponsor, so please be patient. If six (6) weeks has passed from the time that you believe that you completed the applicable offer, and it is still not showing up in our system, please contact our friendly Customer Service team. You must save all receipts, order confirmation, records and materials that show your transaction history with each Sponsor Offer. You may be asked for copies of receipts, order confirmations and other relevant documents in the Gift Redemption process to verify your transactions with Sponsors and failure to produce the required documents for a Sponsor Offer when requested may result you not receiving completion credit for that Sponsor Offer.

14. Do I have to complete the offer(s) through your site, or can I go to the Third Party Sponsor(s) directly and complete my transaction(s)?

You will not be able to receive credit for your participation in the Program if you do not complete the Offer through our Site. You must complete the Offers from our Third Party Sponsors precisely as set forth on the Site in order to receive a your laptop.

15. How will I know when I have qualified for my gift?

In order to receive your gift from us you must complete the required number of offers for the promotion. You must save all receipts, order confirmation, records and materials that show your transaction history with each Sponsor offer. You may be asked for copies of these receipts, order confirmations and other relevant documents in the Gift Redemption process to verify your transactions with Sponsors and failure to produce the required documents for a Sponsor Offer when requested may result you not receiving completion credit for that Sponsor Offer.

16. Okay I sent everything in. Now what happens?

Check the "Gift Status" section of your Member Account information on the Site on a regular basis so that you’ll be able to see your progress. When a sufficient number of Sponsors have reported to us that you have successfully completed their offers, your account will be updated accordingly and you will receive a Gift Redemption Voucher for you to print out, complete and mail in for your gift. Once you have sent in your Gift Redemption Voucher, the Gift Status section of your Member Account will be updated.

17. When will I get my Gift?

You should receive your gift within six (6) to eight (8) weeks after mailing in your completed Gift Redemption Voucher. If eight (8) weeks has passed since you mailed in your Gift Redemption Voucher, and you still haven’t received your gift, please contact our friendly Customer Service team.

18. Can I change my Gift?

No. Once you have registered for a specific gift, it cannot be changed.

19. Can I change or update my contact information, including my e-mail address?

At this time, changes to your contact information, including your e-mail address, cannot be processed. Please make sure to retain the original e-mail address that you provided to us when you registered to become a Member in order to access your Member Account and check on your gift status.

20. How do I cancel a membership, offer, transaction, purchase, or other agreement with a Third Party Sponsor?

The Sponsors are solely responsible for their offers, program requirements, refunds, products, cancellations and related customer service. For those questions, please contact the Sponsors directly.

21. . If I cancel a membership, trial offer, or other agreement with a Third Party Sponsor after signing up, will the associated offer be considered completed?

Some offers require a purchase to be made, while others are free trials that convert to paying obligations if not canceled or free applications that do not require an initial purchase (and generally can be cancelled without obligation if you do not want to consent to the purchase after the free period ends). In general, you are not required to continue any trials unless specified on our site.

22. Is there any time limit to complete the offers?

Yes. You must complete the required number of Sponsor Offer Initial Transactions within 1 year following the Program Sign-up Date, and all the steps in the Program Requirements (including the mailing-in of your Gift Redemption Voucher) must be completed within 1 year days of your Program Sign-up Date.

23. Why might I be asked to provide Proofs of Purchase and/or Proof of Identification?

In case of any discrepancy or an audit regarding the completion of your Offers, you may be required to provide proof of completing the Offers in question, along with associated statements. In order to protect you, we may request proof of identification, especially when fraud or identity theft may be suspected.

24. Why do I need to have my documents notarized?

The notary section of our Confirmation Form and our Gift Redemption Voucher are present for your protection, as well as ours. This notarization assures us that you are the person who qualified for the Gift, and assures you that no other person purporting to be you can claim your Gift.

25. Do I have to pay taxes on my Gift?

You are responsible for all federal, state, and local taxes. To comply with federal and state tax codes, we report your receipt of any Gifts with an fair market value in excess of Six Hundred Dollars ($600) to the IRS. We must obtain your Social Security Number in order to do this. Federal and state tax authorities will consider your Gift "income." Please visit http://www.irs.gov/ for more information.

26. How do I know whether or not I used a valid link to register for the Program?

Our Programs are presented to customers by invitation only. This means that you will only receive valid links through our e-mail advertisements, pop-up advertisements, and/or web page banners. Links obtained through friends or other venues usually are obsolete and will not enable you to qualify for Gift redemption.

27. Am I being spammed? /How do I unsubscribe from receiving e-mail?

No. Our e-mails are not SPAM. We strictly comply with the guidelines established by the CAN SPAM Act of 2003, as amended. However, in exchange for your Gift, use of the Site and participation in the Programs, you agree to receive e-mail solicitations from us, our Third Party Sponsors, as well as our other third party advertisers and marketers. To stop receiving e-mail from us, our Third Party Sponsors and/or our third party advertisers and marketers, please follow the instructions contained in our Privacy Policy. To access our Privacy Policy, please click the link at the bottom of this page.

28. Why am I getting Pop-Ups?

If you are getting an excessive number of Pop-Ups, it is possible that your computer has been infected by spyware and/or adware. We DO NOT install any type of spyware or adware on your computer and disapprove of its use. Contact your Internet service provider for instructions on removing such programs.

29. Is there anything else I should know?

Additional Program-related information can be found in our Terms and Conditions and Privacy Policy. Links to both documents can be found at the bottom of this page.

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FreebieLaptop Gift Program is not endorsed, sponsored by or affiliated with Compaq®, Acer®, Toshiba®, Acer Inc., Toshiba America Inc., or Compaq Computer Corporation. Such terms are registered trademarks of their respective owners.

*This promotion is conducted exclusively by FreebieLaptop. To receive the gift for this promotion you must: 1) register with valid information; 2) complete enough offers to accumulate 100 points. Available offers will vary and some offers may require a purchase to qualify. Receipt of your item requires compliance with offer terms, including: age and residency requirements; registration with valid email address, shipping address and contact phone number; completion of user survey and sponsor promotions. Upon valid completion of all Program Requirements we will ship your item to the shipping address you provided. Unless otherwise indicated, participation eligibility is restricted to US residents, 18 and over. Void where prohibited.

Copyright © 2008 FreebieLaptop. All rights reserved.

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